Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY TAKING THE SERVICE OF SPA VERSANTE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

  • Please consult with your physician before taking any services, using any facility or equipment when you are not sure if it suitable to your health condition.

  • Please call to make your reservation, please give at least 24 hours’ notice of cancellation and/or re-arrangement, or no show fee will be charged ($50 for reservations up to 2 hours, $100 for reservations over 2 hours).

  • Please arrived 20-30 minutes before your treatment time, so you can enjoy a shower and our steam and infrared sauna facilities. If you are late for your appointment, your treatment will still be finish at the same time.

  • You can access to the locker, shower, steam room, infrared room before and after your treatment for free. Please note that these facilities is not open to the public and whenever you are not having a treatment.

  • We prepared the clean slippers, beauty wrap/bath wrap, bath towel, hand towel, disposable underwear and shower cap, basic shower and skin care products for your convenient. You are welcome to use whatever you need, but please do not waist. Please put the used towels in our recycle basket.

  • Please remove your Jewelry before your treatment, and keep your belongings safe, we are not responsible for any loss or damage.

  • We do not provide the service to keep or pass on any personal products to others.

  • All the treatment are 1 to 1 services, please be advised that your friends and families are not allowed in the treatment rooms during your treatment.

  • If you have any health issues, please DO let us know before your treatment. If you feel any uncomfortable during your treatment, please let your esthetician know ASAP.

  • Please be advised, that we do not offer service with your own product. All the products we are using in store are health Canada approved and are well selected by us through all the top brands from all over the world. Even though, we could not GUARANTEE that you won’t be allergic to our products nor our products/machines will help to improve your appearance.

  • Please leave the locker key at the front desk when you check out. We do need them to be sent back if your accidentally bring it home.

  • Please do not bring children under 12 into the treatment area.

  • Please do not bring pet into the Spa.

  • Business hours may be temporarily or permanently modified due to various reason.