• Any change or update of this policy will be published on this page before implementation.
    任何政策的更新或更改,实施前都将在本页面发布。

  • Service Terms & Conditions

    • Please consult with your physician before taking any services, using any facility or equipment when you are not sure if it suitable to your health condition.
      如您对自己的健康状况有任何的疑问,请务必在加入任何训练前询问您医生的意见。
    • If you have any health issues arises, please DO let us know before your session. If you feel any uncomfortable during your session, please let your trainer know ASAP.
      如您的健康状况发生了任何的改变,请在训练前告知教练。在训练中如有任何不适,请立即告知教练。
    • Please arrive to and get ready for the class before the class starting time. Do NOT enter into the class after the class starting time.
      请在上课时间开始前到达课室并做好一切训练准备。为免影响其它学生正常上课,请自觉不要在上课时间开始后进入教室。
    • Please note that facilities including the parking lot is not open to the public and also whenever you are not having a class or consultation with us.
      为保障所有客户正常使用的权益,本馆设施包括停车场仅供当日客户使用,请不要在非预约及上课时间占用。
    • We prepared mat and tools for your class, but you are welcome to purchase and bring your owns to enhance hygiene level.
      馆内提供公用瑜伽毯及运动辅助工具,同时也欢迎您携带自己的瑜伽毯以进一步增进卫生。
    • Please remove your outside shoes before entering the 2nd floor, only clean gyms shoes are allowed for certain classes.
      进入训练区前请务必移除您的室外用鞋子。参加某些需要穿鞋子的课程者请务必在您到达场馆后再更换干净的运动鞋。
    • Please wear proper outfit before entering the training area.
      进入课室前请更换适合的运动服。
    • We provide locker for your convenience, but we could NOT guarantee your belongings safety. Please do not bring valuables to the class, and keep all your belongings safe, we are not responsible for any loss or damage.
      本馆提供电子密码锁柜,但我们不能保证您所携带物品的安全。安全起见,请不要携带贵重物品到馆,并管理好您的随身物品。请恕本馆无法对您私人物品的遗失和损坏负责。
    • Please do not take any company property with you.
      请勿将本馆提供公共使用的物品带走.
    • Please do not bring pet into the facility.
      请不要带宠物到馆。
    • We will not be responsible for keeping or passing on anybody’s personal belongings to others.
      本馆不负责保管、转交任何私人物品给他人。
    • We will not be responsible for babysitting or supervising your children/guardians.
      本馆不负责照顾、监管您的孩子或被监护人。
    • Wewill not be responsible for any other services, products or suggestions other than fitness training classes listed on our website and schedules.  any health and nutrition concerns and issues please reach to for your physician or dietitian for advice. 
      除本馆网站及课程表上列明的任何其它服务、产品及建议,本馆概不负责。任何健康及营养方面的问题请咨询您的医生及营养师。
    • Business hours may be temporarily or permanently modified due to various reason.
      营业时间可能会有暂时或永久的调整。

  • Refund Policy

    • If notice is given within 7 days after purchasing AND 24 hours prior to the first class, a full refund or transfer to other plans is allowed with no extra charge.
      购买后7天之内且第1次课程开始24小时前可免费申请退款或转其它训练计划。
    • If notice is given after 7 days from purchasing OR after 24 hours prior to the first class, NO refund or transfer to other plans will be allowed. 
      购买7天之后,或距离第1次课程开始不足24小时不可退款或转其它训练计划。
    • If there's a serious change in your life/health condition, and if your plan allows, we may approve your request to transfer your remaining class to a friend, or change your remaining class to another plan depends on your actual condition depending on your actual condition. and a $35 administration fee will be applied in this case.
      please provide your written request (or send an email to info@spaversante.com from your registered email address) with the reason and your friend's full name, phone number and email.
      We will process the case with in 2 business days after all the information and a $35 administration fee is collected.
      如果您的生活或健康状况出现了重大改变且您所购买的套餐适合的情况下,本馆可能会批准您将剩余课程转成其它计划或转给朋友,如获批准将收取$35手续费。
      请提交书面申请,或从您在本馆登记的邮箱发送电邮到info@spaversante.com 说明申请的理由、朋友的姓名、电话、邮箱等必要信息,本馆将酌情考虑。
      如获批准,转接工作将在您交付完$35手续费后2个工作日内完成,即可开始按照变更后的方案正常使用。

  • Class Attendence Policy

    Plan Expiry/有效期:

    • Expiry date varies according to each plan. Classes has to be taken within the expiry date. The expired courses will be regarded as your spontaneous abandonment.
      不同的课程套装有不同的有效期,套装中所有课程需在有效期之内完成,过期课程将被视为自动放弃。
    • For some plans, you can extend the expiry date by renew/purchasing a new plan(details indicated in below), but if you have NOT attended a class within 3 years, Your account will be regarded as your spontaneous abandonment. A new account will be created for your if purchasing a new plan, and nothing will be able to carry on from your previous account.
      某些套餐可允许您通过购买新的套餐来延长之前剩余课程的有效期(详情请假以下内容),但如果您超过3年都不到馆使用课程,您的会员账号将被视为自动放弃,如您需要购买新的套餐,我们将为您开启新的账号,请恕之前账号的所有内容均无法延续。
    • All plans will be started from the sign up date. If you need to postpone the start date due to your personal reasons, the latest start date should be within 1 month after the sign up date.、
      所有套餐购买当日为有效期起始日,如因私人原因需延期的,最迟不超过购买日之后一个月,届时套餐有效期将自行启动。
    • When renew plans, if your old plan is not finished yet, your new plan will be started on your old plans expiry date.
      续够课程套餐时,如之前的课程尚未使用完,新套餐的起始日期将从之前课程套餐的过期日开始。

     

    1. Group Classes 团体课:

    • No pre-booking for group class, check in at the door. 
      无需预约,到馆扣课。
    • 20 and 50 group plans are allowed to share with family members, while unlimited group plans are restricted to ONLY self-use.
      20及50堂次卡可与家人共享,无限课程仅限本人使用。
    • Vacation (unlimited plans ONLY):
      1-3 times vacation is allowed depends on the plan you purchased. 
      Each vacation has to be minimum 1 month and maximum 12 month. 
      无限课程请假制度:
      根据不同的计划提供1-3次请假机会。
      假期每次最少1个月,最多12个月。12个月后就算没有销假,课程时间仍将启动。
    • With 20/50 group plans, when purchasing a new plan, the old plan 's expiry date will be extended up to the new plan's expiry date. 
      购买20及50堂次卡者,如有堂数没有使用完,在购买新的计划时,剩余堂数的有效期可延长至与新计划的有效期相同。

    2. Small Group Training 小班精致专修课程:

    • Your class schedule will be pre-arranged before your 1st class started. No cancellation is allowed for this pre-arranged schedule ONLY if a doctor’s notice presented.  
      本课程的课程安排时间表将在您的第1堂课开始前确定。整个学期需按既定时间上课,不可取消或请假(除非有医生纸)。
    • When cancel with doctor’s notice, a makeup class (group class) will be provide, and all the makeup class will be expired after 1 month of the original plan finish date, and no other class will be provided if you let your makeup class expired.
      *Make up class for Prenatal will be expired after 6 month of the original plan finish date.
      *No makeup class will be provided if you miss your Kid Pose class).  
      如有提供医生纸的请假,本馆会提供1堂补课(仅限普通团体课),补课有效期为您本期专修课程有效期之后1个月。如补课过期请恕本馆无法再提供任何其它补课。
      *《孕妇专修班》的补课有效期为您本期孕妇专修班课程有效期之后6个月。
      *请恕《儿童姿势导引》课程不提供补课。

    3. Private Class 私教课程:

    • Expiry after 1 year after purchase. 
      1 vacation is allowed by Private class plans, each vacation has to be minimum 1 month and maximum 12 month.
      when purchasing a new plan, the old plan's expiry date will be extended up to the new plan's expiry date.
      私教课程有效期为1年。
      私教课程计划提供1次请假机会,假期每次最少1个月,最多12个月。12个月后就算没有销假,课程时间仍将启动。
      在购买新的计划时,之前剩余堂数的有效期可延长至与新计划的有效期相同。
    • Private classes need to be pre-booked, please give at least 24 hours’ notice of cancellation and/or re-arrangement, OR 0.5h will be deducted from your plan.
      私教课程需提前预约,取消或更改需提前24小时通知,否则将会扣除该课程 0.5 h。
    • If you are late for your private class, your class might be canceled and in that case a 0.5h will be deducted from your plan.
      如果私教课程迟到,课程可能会被取消,并扣除该课程 0.5 h。

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